Terms & Conditions
Last Updated: 21 April 2022
These Terms and Conditions govern the relationship between Passfield Business Publications Limited, trading as WP Hire LLC, a company with Registration Number 860 4874 07, with registered office location at Passfield Business Centre Lynchborough Road, Passfield, Hampshire, GU30 7SB, United Kingdom and with email address team at wphire.io (hereinafter referred to as “us”, “we” or the “Company”) and you, an individual using our website address: wphire.io, whether you are a vendor providing WordPress services on our website or a buyer purchasing WordPress services on our website. You may hereinafter be referred to as a “Vendor” or “Buyer” and the term collectively “User” or “you” will refer to both vendors and buyers.
By using our website, you consent to be legally bound by these Terms and Conditions, which are mentioned below. Acceptance, compliance and adherence with all of these Terms and Conditions is required for access to and the use of our website.
Anyone who provides a WordPress service can create a Vendor account, this includes, without limitation to, website developers/freelancers or agencies, designers, hosting companies, marketing freelancers/agencies, Search Engine Optimisation (SEO) professionals and any other services that you are able to provide with WordPress.
Additionally, Vendors must provide a photo ID in order to list Services and respond to Project requests.
This is verified by our admin within 24 hours maximum during business hours.
The location of the Vendor must match their ID. If it does not match their ID they need to contact us with a utility bill or anything else that proves their current address. If a User changes their address on their profile, our admin will be alerted and the account will be paused until the location is verified.
● We have the right to remove any Buyer or Vendor
● We have the right to remove any Service or Project
● We have the right to remove any Portfolio project listing on Vendors profiles
Buyers can leave reviews for Vendors and their services and hence, any foul and/or abusive language is forbidden.
When posting a Project Request, Buyers can select if the project requires milestone payments. For instance, 25% every quarter of the project, or 50% upfront, 50% on completion etc. The milestones are created by the Buyer and then approved by the Vendor. If approved, the Vendor must meet each milestone in order to receive payment and the Buyer will mark the Milestone as completed which will then release the payment.
Anyone looking to hire a WordPress professional can register as a Buyer, whether the Buyer is a business, individual, organisation, agency, freelancer, company, partnership or other legal entity.
Users' first and last name must match their ID and you have the option to edit their display name to something of your own choice, but it cannot be anything offensive or illegal. In such a case, we reserve the absolute right to ban or delete your account, unless you change that name.
The funds from the order shall be released to the Vendor once the Buyer has confirmed that the project is complete. Our Company also has a policy that after 3 days from the delivery of the Service/Order, the Service/Order is automatically marked as complete and the funds shall be released to the Vendor if the Buyer does not confirm the project as complete after 3 days.
The relevant method of payment and withdrawals will be conducted via third party payment services such as PayPal and Stripe and hence, we will not store any card details on our servers.
We charge a 5% commission fee to both Vendors and Buyers and thus, if a Service/Order is £100 GBP, both parties will pay £5 GBP each to our Company. Buyers pay 5% on top of the service fee, and Vendors pay 5% of the total of their Service.
Both Sellers and Buyers are solely liable for filing and contributing to their own direct or indirect taxes, like GST, VAT, or income tax, that might be imposed on them by their area based on their nationality, region, or other factors.
Claims for a refund will have to be considered by our customer support team and how they are managed. We may only issue a refund, whether a full or partial refund, if the Buyer agrees to. In the event that the Buyer objects to the issuance of a refund, then our Company will not get any more engaged with that claim and allow the Vendor and the Buyer to resolve the issue and dispute between themselves. Nevertheless, our Company maintains and reserves the absolute and sole right to determine when and whether a partial or full refund will be issued or not.
Although our Company verifies the ID’s of our Users, the Buyer still agrees and acknowledges to solely establish whether the Vendor is a good fit for the Buyer and whether that Vendor is trustworthy and reliable.
Reporting a User
A User has the option to report another User of our website. Our Company will deal with such a report at our own absolute discretion and any decision that our Company decides is final. Our Company may discuss with the relevant users and try to objectively analyse both sides of a dispute in good faith.
The maximum amount a Vendor can withdraw is £5,000 GBP and the Vendor can only withdraw once in a 24-hour period.
The withdrawal method shall be via Stripe.
Changes to our Company
All images uploaded to our website are the responsibility of the User. The User must have copyrights to use the images and if there are any issues, complaints or claims for such images, the User will be 100% exclusively responsible for such issues, complaints or claims.
If a Vendor is conducting plagiarism for a Service/Order, our Company reserves the right to ban that Vendor and issue a refund to the Buyer.
Communication Must be Conducted on our Website
Buyers must buy everything via our website and platform. If we discover that Vendors have sold services outside of the platform which were originally discussed via the platform, they will be immediately removed and banned. This will ensure that both parties in the Service/Order are protected in the event of a dispute between them, since our Company would be able to analyse the requirements and details of the Service/Order. Communication outside our website and platform would result in our Company and customer support team being unclear as to the requirements and details of the relevant Service/Order.
Vendors are free to set their own rates on our website and Buyers can ask for custom quotes as well from Vendors.
However, there is a minimum of £15 GBP per hour, this is to encourage high-quality Vendors on our website.
When posting a Service (Vendors) or Project (Buyers), the content and grammar has to be high quality and original and they are all checked by the Company’s admin. Any Services or Projects that do not meet our standards will be removed at our own sole and absolute discretion. Services or Projects must not infringe any intellectual property rights of any third party.
Our Company has a news/blog where Vendors can upload their own articles on any subject related to the platform. Similarly, Vendors must ensure that their own articles are original, do not infringe on intellectual property of third parties, do not contain plagiarism and do not contain anything unlawful such as defamation of a third party, whether individual or legal entity. On news articles, only registered users can comment, if there is any foul and/or abusive language it will be removed and the User could possibly be banned.
Our Company shall not be liable, under any circumstances whatsoever, as a result of unethical and/or illegal actions such as fraud and fraudulent misrepresentation by any User. Our Company will ban a User upon verifying that the User has conducted unethical and/or illegal activities on our website but we cannot be liable for such activities. Our Company shall also not be liable for any harm, damage, injury, loss of sales, loss of profits that occurred to a Buyer in an order/ a Service of one of our Vendors on our website. Vendors are independent contractors on our website and act as freelancers and hence, Vendors shall be solely responsible for their actions and for anything related to being an independent contractor such as filing his/her own taxes, among other things.
The User must hold our Company harmless against any claims by a third party that were the direct fault of the User.
In no circumstances whatsoever shall our Company be liable for any failure or delay in performing any of our duties under these Terms and Conditions hereunder deriving from or as a result of an Event Outside and Beyond Our Control, whether directly or indirectly.
An Event Outside and Beyond Our Control is defined as any act or event that is over and above our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or closure or failure of public infrastructure or public or private telecommunications networks.
If and in the case where an Event Outside and Beyond Our Control occurs that interferes with our execution of our responsibilities under these Terms and Conditions:
(a) Our Company shall get in touch with you as quickly as practicably possible to inform you as such; and
(b) Our responsibilities under these Terms and Conditions shall be suspended, and the period for execution will be prolonged, during the length of the Event Outside and Beyond Our Control; or
(c) The Buyer will have the right to cancel his/her Order with the relevant Vendor. In the case where your Order is cancelled, we shall return your funds to you.
We reserve the right to transfer our rights and duties under these Terms and Conditions to some other organisation. If this occurs, we will tell you in advance. Your rights under these Terms and Conditions will not be affected by such transference.
The contract in which these Terms and Conditions are included is between you and us. No one else shall have any authority to enforce any part of these Terms and Conditions.
Every and each paragraph of the current Terms and Conditions shall act autonomously. In the case where a court or any other appropriate authority rules that any of them are unconstitutional or invalid, the remaining paragraphs shall continue in full force and effect.
The current Terms and Conditions shall be governed and regulated by the laws of England & Wales and shall also be subject to the sole authority of the English and Welsh Courts. Thus, any disagreements and disputes must be resolved and settled within an English or Welsh Court.
If you have any feedback, issues, questions and/or complaints, you can send them to be addressed via:
● Our following email address: team at wphire.io
● Registered mail to our following registered office location:
Passfield Business Publications Limited
Passfield Business Centre
● Our phone number:
+44 (0) 1428 751188
● Our Contact Us section is accessible via the 'Help & Support' section for all logged in users